Current Job Openings

C&T Enterprises, Inc. will receive letters of interest for the position of Director of Call Center Operations.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in
Mansfield, PA.

Reporting Structure: This position will report to the C&T President & co-CEOs.

Primary Function: To plan, organize, direct, and oversee the operations of the C&T Call Center, including after-hours call center services provided to C&T companies and cooperatives, affiliated companies, and contracted outside organizations. This position is responsible for leading strategic call center initiatives, supervising call center employees, ensuring prompt, courteous, and accurate service, coordinating staffing and scheduling, monitoring service quality through call recording and reporting systems, supporting dispatch and outage response activities, troubleshooting call center technology, and serving as C&T’s primary operational contact for non-C&T companies receiving call center services.

Knowledge, Skills, and Abilities:

To be successful in this role, the candidate should possess the following:

• Associate or bachelor’s degree in Business Administration, Management, Communications, or a related field with a customer service focus preferred.
  • Equivalent combinations of education, training, and relevant experience will be considered.
• Five (5) years of experience in utility operations, call center operations, customer service, dispatch, or a related field preferred, including at least two (2) years of supervisory or leadership experience.
• Knowledge of call center operations, customer service standards, call reporting and recording systems, dispatch procedures, outage response coordination, and service-level monitoring.
• Understanding of workforce scheduling, employee supervision, training and development, quality assurance programs, and performance management practices.
• Knowledge of utility operations and customer account processes sufficient to effectively communicate with members, consumers, field personnel, internal departments, affiliated companies, contractors, and external organizations.
• Familiarity with budgeting, pricing strategies, contracted service agreements, business development initiatives, and strategic planning to support operational growth, financial stability, and service excellence.
• Strong leadership, interpersonal, and team-building skills with the ability to motivate employees and foster a positive, customer-focused work environment.
• Excellent verbal and written communication skills, including the ability to prepare reports, develop procedures and training materials, adapt messaging for different audiences, and communicate effectively with internal and external stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify issues, gather and evaluate information, develop practical solutions, and make sound operational and strategic recommendations.
• Ability to analyze call center performance metrics, staffing requirements, service trends, and financial data to support continuous improvement and informed decision-making.
• Ability to manage multiple priorities simultaneously and perform effectively during outages, severe weather events, emergencies, and periods of high call volume.
• Proficiency with Microsoft Office applications, including Word and Excel, and the ability to learn and utilize call center and utility-related software systems.
• Ability to work independently while effectively leading, coaching, and supporting a team in a professional call center environment.
• Demonstrated commitment to ethical conduct, professionalism, accountability, and respect for a diverse workforce and customer base.
• Ability to maintain confidentiality and exercise discretion when handling sensitive business, employee, and customer information.
• Ability to establish and maintain productive working relationships with members, customers, employees, community partners, contracted service providers, and prospective business partners.

Key Responsibilities:

• Provide strategic leadership for the call center by aligning operations, staffing, technology, and service standards with the long-term goals of C&T Enterprises, affiliated companies, and contracted service partners.
• Identify, develop, and secure new business opportunities for contracted call center services by cultivating prospective client relationships, assessing service needs, preparing proposals, and recommending service agreements that support organizational growth.
• Lead financial planning efforts for the call center, including budgeting, pricing strategies, staffing forecasts, technology investments, cost recovery, and overall financial sustainability.
• Direct and oversee daily call center operations to ensure reliable, professional, and responsive service for utility, cooperative, affiliated company, and contracted-service customers.
• Attend oversight committee meetings and provide operational updates, recommendations, and follow-up regarding service performance, staffing, and operational initiatives.
• Prepare and present quarterly department and performance reports to executive leadership and the Board of Directors, including key performance indicators, service trends, staffing updates, technology needs, and strategic initiatives.
• Develop and maintain staffing schedules to support seven-day operations, including after-hours, weekend, holiday, and emergency coverage.
• Provide leadership and operational support during outages, severe weather events, emergencies, and other situations requiring extended or nontraditional work hours.
• Develop, implement, and continuously improve departmental policies, procedures, service standards, and operational practices.
• Maintain and update job procedures, training materials, call-handling instructions, and company-specific protocols to ensure consistent service delivery.
• Develop and manage the annual departmental budget while monitoring operating expenses and supporting appropriate cost allocation for services provided.
• Negotiate, administer, and review service agreements and contractual arrangements for organizations utilizing call center services.
• Recruit, hire, onboard, train, coach, supervise, and evaluate call center staff to ensure high levels of performance, professionalism, and customer service.
• Provide direct call handling and shift coverage when required to maintain service levels.
• Coordinate dispatch communications and ensure timely notification of crews, management, and designated personnel regarding outages, trouble calls, service requests, and major storm events.
• Monitor and evaluate call quality through review of phone recordings, dispatch logs, service metrics, and quality assurance processes.
• Oversee the implementation, maintenance, optimization, and troubleshooting of call center technologies, including phone systems, IVR platforms, reporting tools, and call recording software.
• Serve as the primary point of contact for affiliated organizations, contracted partners, vendors, and external stakeholders regarding call center operations and service delivery.
• Prepare and maintain operational, financial, billing, invoicing, and performance reports to support management decision-making and customer service tracking.
• Foster strong working relationships with internal departments, utility operations personnel, leadership teams, contracted clients, and customers to ensure effective communication and seamless service delivery.
• Perform other duties and special projects as assigned to support organizational objectives and operational needs.

Special Working Conditions:

• Must be flexible with work hours and available to work days, evenings, nights, weekends, and holidays as needed.
• Must be available for on-call responsibilities and respond to operational needs outside of normal business hours.
• Must be able to work during outages, severe weather events, emergencies, and other system-related incidents that require immediate response.
• Must be capable of maintaining reliable attendance and providing leadership support in any weather condition and at any time of day or night to ensure continuity of call center operations and customer service.

How to Apply:

If you meet the qualifications, are adaptable, and are looking for an exciting new challenge, we encourage you to apply. Qualified applicants should complete the Position Inquiry Form, uploading a resume and any other supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, as well as the cooperatives’ telecom affiliates, Claverack Communications - Revolution Broadband and Tri-Co Connections, along with C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc., will receive letters of interest for a Part-Time Customer Service Representative at Tri-County Rural Electric Cooperative (REC).

Location: This position will be based at the Tri-County REC headquarters in Mansfield, PA.

Reporting Structure: This position will report to the Manager of Customer Service at Tri-County REC.

Primary Function: The primary function of this position is to provide prompt and courteous service to members and the public by answering questions, transferring calls, and welcoming visitors arriving at the cooperative. The representative will also be responsible for ensuring the cooperative's requirements are met for service, maintaining member records related to memberships and deposits, assisting with sales calls and customer retention, and providing general assistance to the Manager of Customer Service and other staff as needed.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High School diploma or equivalent
• Associate or bachelor’s degree in a relevant field (preferred)
• Minimum of one year of customer service experience
• Experience in the sale of broadband, internet, and telecommunications industry (preferred)
• Demonstrates courteous and professional communication in written correspondence, in‑person interactions, and  telephone conversations
• Knowledge of basic office computer systems and equipment, including proficiency with the Microsoft Office Suite
• Demonstrates the ability to learn and effectively utilize all applicable Information Technology systems, including the cooperative’s customer service, billing, and business software
• Effective analytical, research, and problem-solving skills
• Maintains strong attention to detail and possesses solid mathematical skills
• Possesses knowledge of general business office practices and proper business correspondence formats
•  Demonstrates the ability to become familiar with and comply with all  relevant cooperative policies pertaining to member interactions
• Knowledge of the IVUE system (preferred)
• Strong interpersonal and communication skills
• Demonstrated ability to balance multiple duties and priorities
• Demonstrated ability to identify problems, recommend solutions, and support continuous improvement efforts
• Respect for a diverse workforce and internal/external constituents
• Demonstrated ability to maintain strict confidentiality of member information
• Commitment, responsibility, trustworthiness, and integrity
• Excels in a team environment and organizes work effectively while balancing multiple priorities and meeting deadlines

Responsibilities:

As the Customer Service Representative, the candidate will be responsible for the following:

• Responsible for opening and closing the office
• Providing receptionist duties in a professional, courteous manner
• Answering incoming calls and responding promptly and accurately to caller inquiries
• Transferring calls as applicable
• Entering call data into the outage management system
• Maintaining membership, service connection, and security deposit files
• Balancing files with the accountant and the computer
• Preparing letters and reports for the Board of Directors, billing department, and other groups
• Prepare, copy, and assemble letters, reports, and other documents
• Preparing and checking meter installations and removals
• Connecting with consumers to educate them on cooperative/subsidiary products, services, and promotions to generate sales
• Processing service orders, bill adjustments, and various billing/payment options
• Scheduling internet and/or voice installs for customers
• Dispatching trouble tickets when needed
• Assisting with registration of members at the annual meeting
• Responding or initiating radio calls as needed
• Participating in educational training, technical training, and safety meetings
• Understanding and complying with cooperative policies, procedures, and programs
• Communicate and coordinate with internal stakeholders, including the Manager of Customer Service, the Director of Finance, Tri-Co Connections personnel, engineering staff, and other cooperative and subsidiary employees relevant to assigned responsibilities
• Communicate with external stakeholders, including cooperative members; the general public; assistance agencies; financial institutions; audit personnel; collection agencies; other utility organizations; and NISC representatives
• Performing any other related work as assigned

Special Working Conditions:

The candidate must be available to work at all hours during emergency conditions such as during prolonged outages. Occasional overnight travel may also be required. Must comply with all cooperative policies and safety rules.

How to Apply:

Qualified candidates who meet the stated requirements and are seeking a new professional opportunity are encouraged to apply. Applicants should complete the Position Inquiry Form, uploading a résumé and any additional supporting documentation. The company will review applications on a rolling basis until the position is filled.

C&T Enterprises, Inc., is an equal-opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, as well as the cooperatives’ telecom affiliates, Claverack Communications - Revolution Broadband and Tri-Co Connections, along with C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.

C&T Enterprises, Inc. will receive letters of interest for the position of Business Development Manager for Claverack Rural Electric Cooperative’s (REC) subsidiary, Claverack Communications, LLC (Revolution Broadband).

Location: The position will be located at the Claverack REC headquarters in Wysox, PA.

Reporting Structure: This position will report to the Director of Broadband Operations for Claverack Communications, LLC.

Primary Responsibilities: The Business Development Manager is responsible for driving subscriber growth and increasing revenue for our broadband and related services. This role focuses on identifying new business opportunities, building strategic partnerships, developing actionable goal-oriented sales plans, and converting opportunities into long-term customers of Revolution Broadband.

This position is hands-on and execution-focused, ideal for a self-starter who thrives in a small business environment where strategy and action go hand in hand.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:

• High school diploma or equivalent required
• An associate or bachelor’s degree in business, marketing or related field is preferred
• Three to five years of sales & marketing experience
• Working knowledge of broadband internet and voice services
• Experience in business development, sales, or growth roles, preferably in rural markets
• Willing to learn, effectively work under pressure, and maintain a positive attitude
• Delivers courteous, professional service and maintains positive working relationships
• General understanding of telecommunications services and technologies
• Strong analytical, organizational, creative thinking skills
• Knowledge of data analysis and report writing
• Computer skills, including basic operation and knowledge of spreadsheets, word processing documents, and company-specific software applications
• Applies problem-solving skills to identify and utilize basic troubleshooting techniques to promptly resolve issues, demonstrating the ability to balance multiple duties and priorities
• Utilizes excellent communication skills to effectively interact with colleagues, consumers and the general public, associations and other organizations, other companies, vendors, consultants, etc.
• Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values

Responsibilities:

As the Business Development Manager, the candidate's responsibilities will include:

• Develop and execute strategies to grow residential, commercial, and enterprise subscribers
• Drive revenue growth through new customer acquisition, service upgrades, and expansion of existing accounts
• Identify underserved markets, neighborhoods, and members for broadband expansion
• Collaborate with the director of broadband operations to evaluate funding opportunities for broadband expansion
• Collaborate with operations and network teams to align sales efforts with network capabilities
• Identify and pursue new business opportunities, including commercial and enterprise accounts, hosted PBX and business phone systems, anchor institutions (schools, healthcare, municipal entities), strategic partnerships and reseller opportunities
• Research local market conditions, competitors, and pricing trends
• Build and maintain a pipeline of qualified opportunities
• Develop go-to-market strategies for new services, expansions, or promotions
• Track progress against goals and adjust strategies as needed
• Build strong relationships with customers, local businesses, community leaders, and Claverack REC/Revolution partners
• Represent the company at local events, trade shows, and community meetings
• Act as a trusted advisor to customers, clearly communicating service value and differentiators
• Maintain accurate records of sales activity, pipeline status, and forecasts
• Report regularly on subscriber growth, revenue performance, and opportunity pipeline
• Collaborate with marketing on campaigns, messaging, and lead generation
• Provide customer and market feedback to leadership and operations teams
• Perform other related work as assigned

Special Working Conditions:

• Flexible schedule, including nights and weekends, is required
• Ability to serve on internal and external committees
• Occasional overnight travel required
• The incumbent must have and maintain a valid driver’s license and a satisfactory driving record

How to Apply:

Qualified candidates should complete the Position Inquiry Form, uploading their resume and any other supporting documentation. The company will review applications until the position is filled.

C&T Enterprises, Inc., is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Note: Only shortlisted candidates will be notified.

About Us:

Claverack REC

Claverack Rural Electric Cooperative, a co-owner of C&T Enterprises, Inc., has more than 19,000 electric meters and proudly serves over 16,000 members. In addition, Claverack REC provides high-speed fiber-to-the-home Revolution broadband services to over 4,000 homes and businesses through its dedicated subsidiary, Claverack Communications.

C&T Enterprises, Inc.

C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.